Frequently Asked Questions
about lukpub

Visit the lukpub homepage and click the registration button. You will be asked to provide your name, date of birth, email address and a secure password. Fill in all required fields accurately — this information must match your identity documents for KYC verification later. Once submitted, check your email for a confirmation link, click it and your account is active.

lukpub is an international platform accessible to players in many countries. However, it is each user's responsibility to check whether online gambling is permitted under the laws of their jurisdiction before registering. Pakistan has restrictions on gambling under the Prevention of Gambling Act, 1977. lukpub does not claim any approval or endorsement from any Pakistani government authority. Proceed only if you are certain that participation is lawful for you.

You must be at least 18 years old — or the higher minimum age required by the operator's licensing jurisdiction — to open a lukpub account. Age is verified during the KYC process before any withdrawal is processed. Accounts found to belong to minors are closed immediately and the matter is handled in accordance with applicable regulatory requirements. There are no exceptions to this rule.

No. Every player is permitted to hold exactly one account on lukpub. Opening multiple accounts — whether using the same details or different email addresses and devices — is a breach of the Terms & Conditions. If duplicate accounts are detected, all associated accounts may be suspended and bonuses forfeited. If you have forgotten your login credentials, contact support rather than opening a new account.

Standard KYC requires a clear copy of a government-issued photo ID — your CNIC (Computerised National Identity Card), passport or driving licence are all acceptable — along with proof of your residential address, such as a recent utility bill or bank statement. Depending on your account activity, lukpub may also request documentation confirming the source of funds. All documents are handled securely in line with our Privacy Policy.

To close your account, contact the lukpub support team via live chat or email at [email protected]. Once your request is received, any verified Real Money Balance will be returned to your registered payment method after KYC is confirmed. Bonus balances are forfeited upon voluntary closure. If you are closing your account because of gambling concerns, we strongly recommend considering self-exclusion instead — visit our Responsible Gambling page for details.

Account balances on lukpub are displayed in Pakistani Rupees (PKR). All deposits and withdrawals are reflected in PKR, making it straightforward to track your spending without having to do mental currency conversions. Where cryptocurrency deposits are accepted, the equivalent PKR value is calculated at the exchange rate applicable at the time of the transaction.

Available payment methods are displayed in the cashier section of your account and may vary. Users in Pakistan are typically familiar with options such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. Please note that these brand names are mentioned for contextual familiarity only — lukpub does not claim that any of these providers endorses, supports or is affiliated with this platform. Check the live cashier for currently supported options.

Minimum deposit amounts vary by payment method and are displayed in the cashier at the time of the transaction. As a general reference, many deposit methods accept amounts starting from PKR 500 to PKR 1,000. These figures are subject to change. Always confirm the current minimums in the live cashier before initiating a transaction, as they can be adjusted without prior notice.

Withdrawal processing times depend on the payment method selected and the status of your KYC verification. Most withdrawals are reviewed within 24–48 hours from the time of the request, assuming your account is fully verified. If your KYC documentation is outstanding, the withdrawal will be held until verification is complete. Confirmed withdrawals are then subject to the payment provider's own processing timelines, which are outside lukpub's control.

Common reasons include incomplete KYC documentation, an active bonus with unmet wagering requirements, a pending security review, or a mismatch between the payment method used for the deposit and the requested withdrawal method. If your withdrawal has been delayed, check your email for any outstanding verification requests. If the issue is unclear, contact support via live chat — our team will identify the specific reason and guide you through the resolution.

lukpub offers a wide range of products: sports betting (including cricket, PSL, ICC tournaments, football, UFC and more), live dealer casino games (live roulette, live baccarat, live blackjack), video slots, jackpot games, table games (roulette, blackjack, baccarat in RNG format) and esports/instant-win products. The full catalogue is accessible from within your account dashboard after registration.

Yes. Pakistan cricket — including domestic T20 matches, PSL fixtures and ICC tournament games — is among the most-covered sports on lukpub. Markets typically include match winner, top batsman, total runs, player performance specials and in-play betting where available. Odds are updated in real time and displayed in decimal format. Note that this does not constitute any affiliation or endorsement from the Pakistan Cricket Board, PSL organisers or any cricket body.

Live dealer games are streamed in real time from professional studio environments. A human dealer operates the physical table — dealing cards, spinning the wheel or managing the game — while you place your bets through a digital interface on screen. The result is a genuine casino experience accessible from home. You can interact with the dealer and other players through a live chat function. Minimum and maximum bet limits vary by table and are displayed before you join.

All RNG-based casino games on lukpub use certified Random Number Generation systems supplied by licensed game providers. These systems are independently audited to verify that outcomes are statistically random and not manipulated. Each game's Return to Player (RTP) percentage — which represents the expected payout over a large number of rounds — is disclosed in the game information panel before you play. Live dealer game outcomes are determined by physical game actions performed on camera.

Many slot and table games on lukpub offer a demo or free-play mode that lets you explore the game mechanics without risking any real money. This is a good way to understand a game's rules, bonus features and volatility before committing your balance. Live dealer games and sports betting markets require real-money wagers and do not have a free-play equivalent. Check the game lobby for the demo option on applicable titles.

RTP stands for Return to Player — it is the theoretical percentage of wagered money that a slot game returns to players over a very large number of spins. For example, a game with 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over time. In the short term, any outcome is possible. RTP is not a guarantee of individual session results. Higher-RTP games generally offer better long-term value, but volatility (how frequently and how much a game pays) is equally important to consider.

lukpub offers welcome promotions to newly registered players, which may include deposit match bonuses, free bets on sports or free spins on selected slot games. The specific offer available at any time is displayed on the promotions page within your account. Bonus details — including the eligible games, minimum deposit, wagering requirement and expiry date — are published alongside each offer. Always read the promotion-specific terms before opting in.

A wagering requirement specifies how many times a bonus amount (or bonus plus deposit amount) must be staked before any associated winnings can be withdrawn. For example, a bonus of PKR 5,000 with a 30x wagering requirement means you must wager a total of PKR 150,000 across eligible games before withdrawing bonus-derived winnings. Progress towards the requirement is tracked in your account dashboard. Not all games contribute equally — check the bonus terms for contribution rates.

No. Bonus balances cannot be withdrawn directly — they must be played through in accordance with the stated wagering requirements first. Only the winnings generated after completing those requirements are eligible for withdrawal. Your account displays separate Real Money Balance and Bonus Balance figures at all times, so you always know which funds are freely withdrawable and which are still subject to wagering conditions.

Yes. Every bonus and free spin offer has an expiry date — typically between 7 and 30 days from the date the bonus is credited to your account. If the wagering requirement has not been met by the expiry date, the remaining bonus balance and any associated winnings are removed from the account automatically. Expiry timelines are stated clearly in each promotion's terms, so check before you opt in to plan your play accordingly.

Yes. Beyond the welcome offer, lukpub runs regular promotions for existing account holders — including reload bonuses, cashback offers, free bet specials tied to major cricket and PSL fixtures, ICC tournament betting promotions and seasonal casino offers. These are published in the promotions section of your account dashboard. Opt-in marketing communications (email or on-site notifications) will keep you informed of current offers if you have not disabled them in your preferences.

All data in transit between your device and the lukpub platform is encrypted using TLS (Transport Layer Security). Sensitive data at rest is encrypted using industry-standard algorithms. Passwords are stored as one-way cryptographic hashes — they are never stored as readable plain text. Access to personal data is restricted to personnel with a specific operational need. For a full explanation of our data protection practices, see the Privacy Policy.

Contact lukpub support immediately via live chat or by emailing [email protected]. Request a temporary account lock while the situation is investigated. Change your password from a secure device as soon as possible. You should also check that no payment methods have been added without your knowledge. If you use the same password across multiple platforms, change it everywhere. lukpub will review account activity logs and take appropriate action promptly.

Log in to your account, go to Account Settings and select the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits in PKR. Reductions to deposit limits take effect immediately. Increases are subject to a mandatory reflection period before they activate — this is a deliberate design choice to protect players who may be acting impulsively. There is no fee or justification required to activate a limit.

Self-exclusion is a formal request to be blocked from accessing your lukpub account for a defined period — 6 months, 1 year or permanently. During the exclusion period, your account is suspended, deposits are blocked and all marketing communications stop. To apply, contact support via live chat or email. Self-exclusion is processed promptly and confirmed in writing. Permanent exclusions cannot be reversed. For full details, visit our Responsible Gambling page.

If you are concerned about your gambling, the first step is to activate a player-protection tool — a deposit limit, session limit or self-exclusion — from your account settings. Our support team is available 24/7 to help you do this immediately. For independent support, consider speaking with a mental health professional who has experience with addictive behaviour. In Pakistan, the Umang helpline (0317-4288665) offers mental health support. The Gambling Therapy organisation also provides free online resources accessible internationally.

No. Players who have activated self-exclusion are removed from all marketing communications the moment exclusion takes effect. This includes promotional emails, push notifications, bonus alerts and any other outbound communication related to offers or re-engagement. If you receive any marketing communication after self-exclusion has been confirmed, contact support immediately so the issue can be investigated and resolved. We take this seriously.