lukpub Privacy Policy

This Privacy Policy ("Policy") describes how lukpub ("we", "us", "our", "the Platform") collects, processes, stores, discloses and protects the personal data of individuals ("you", "User", "Player") who access or use the website at https://lukpub.cam and all associated services, including sports betting, casino gaming, live dealer products, promotions and customer support.

By registering an account, depositing funds, placing a wager or otherwise using the lukpub platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to any part of this Policy, you should not use the platform.

This Policy should be read alongside the Terms & Conditions, which govern your overall use of the lukpub platform. In the event of any conflict between this Policy and the Terms & Conditions on a privacy-specific matter, this Policy takes precedence.

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, transfer or deletion.
• "Data Controller" means lukpub, the entity that determines the purposes and means of processing personal data.
• "Data Processor" means any third party that processes personal data on behalf of lukpub under a written agreement.
• "Consent" means a freely given, specific, informed and unambiguous indication of agreement to the processing of personal data.
• "KYC" means Know Your Customer — the identity and age verification documentation process.
• "Cookie" means a small data file placed on your device by the platform when you visit, used to facilitate session management and analytics.
• "Sensitive Data" means personal data revealing health information, financial condition or other special categories warranting heightened protection.

lukpub collects personal data in the following categories:

3.1 Registration & Account Data

• Full legal name, date of birth and gender;
• Email address and account username;
• Country of residence and city (e.g., Karachi, Lahore, Islamabad, Rawalpindi);
• Telephone number (where provided);
• Account password (stored in encrypted form — never as plain text).

3.2 KYC & Verification Data

• Government-issued photo identification (e.g., CNIC, passport, driving licence);
• Proof of residential address (e.g., utility bill, bank statement);
• Payment method ownership documentation where required;
• Source-of-funds documentation where applicable thresholds are triggered.

3.3 Financial & Transaction Data

• Deposit and withdrawal amounts in PKR;
• Payment method identifiers (e.g., partial account numbers — full card or wallet credentials are not stored by lukpub);
• Transaction timestamps, reference numbers and processing status;
• Bonus and promotional credit activity.

3.4 Betting & Gaming Activity Data

• Wager history, stake amounts, game selections and outcomes;
• Sports markets accessed, including cricket, PSL, football and UFC;
• Casino and live dealer session data;
• Responsible gambling tool settings (limits, exclusions, reminders).

3.5 Technical & Device Data

• IP address, device type, browser type and operating system;
• Session timestamps, page views and navigation paths;
• Cookie identifiers and tracking pixel data (see Section 7);
• Geolocation data at the country or city level where permitted.

3.6 Communications Data

• Support chat transcripts and email correspondence;
• Feedback, complaint and dispute records;
• Marketing communication preferences and opt-in/opt-out records.

We use the personal data we collect for the following purposes:

lukpub processes personal data on the following legal bases, as applicable under the data protection framework of the jurisdiction in which we operate:

• Contractual necessity: Processing required to perform the contract between lukpub and you (account management, payment processing, gaming services).
• Legal obligation: Processing required to comply with applicable law, including KYC, AML obligations and responsible gambling requirements.
• Legitimate interests: Processing that serves lukpub's legitimate interests — including fraud prevention, security, platform analytics and responsible gambling monitoring — where those interests are not overridden by your rights.
• Consent: Processing for purposes such as direct marketing communications, where consent has been explicitly provided and may be withdrawn at any time.

lukpub does not sell your personal data to third parties. We may share your personal data in the following circumstances:

6.1 Service Providers (Data Processors)

We engage third-party processors to assist in delivering our services. These include payment processing providers, game software suppliers, identity verification services, customer support platforms and cloud infrastructure providers. All processors are bound by data processing agreements and may only use your data as instructed by lukpub.

6.2 Regulatory and Legal Authorities

We may disclose personal data to competent authorities — including law enforcement, regulatory bodies or courts — where we are legally required to do so, where disclosure is necessary to protect the rights and safety of lukpub or third parties, or where disclosure is required under applicable AML or licensing obligations.

6.3 Self-Exclusion Registers

Where self-exclusion schemes operate in conjunction with our licensing framework, limited identifying data may be shared with relevant exclusion registers to give effect to your self-exclusion request.

6.4 Business Transfers

In the event of a merger, acquisition, reorganisation or sale of assets, personal data held by lukpub may form part of the transferred assets. You will be notified in advance of any such transfer affecting how your data is processed.

lukpub uses cookies and similar tracking technologies to operate the platform, maintain session state, gather analytics and improve user experience.

7.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function — session authentication, security tokens and load balancing. Cannot be disabled without breaking core functionality.
• Analytics cookies: Collect anonymised data on how users navigate the platform, which pages are visited most frequently, and where errors occur. Used to improve platform performance.
• Preference cookies: Store your display and language preferences across sessions.
• Marketing cookies: Where consent has been provided, used to measure the effectiveness of promotional campaigns. You may opt out of marketing cookies at any time.

7.2 Managing Cookies

You may configure your browser to refuse or delete cookies. Note that disabling essential cookies will impair or prevent your ability to use the platform. Analytics and marketing cookies may be disabled without affecting core functionality.

We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. General retention periods are as follows:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, in compliance with applicable AML and regulatory record-keeping obligations.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction.
• Gaming activity data: Retained for a minimum of three (3) years following account closure or the relevant session date.
• Support communications: Retained for a minimum of two (2) years from the date of the communication.
• Marketing preference data: Retained until opt-out, and for a reasonable period thereafter to suppress future communications.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with lukpub's internal data disposal procedures.

lukpub implements technical and organisational security measures appropriate to the nature of the personal data processed and the risks associated with its processing. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security);
• Encryption of sensitive data at rest using industry-standard algorithms;
• Access controls limiting data access to personnel who require it to perform their roles;
• Regular security assessments and penetration testing;
• Secure password storage using cryptographic hashing — plain-text passwords are never retained;
• Incident response procedures to address data breaches promptly and notify affected parties where required by law.

While we apply these measures diligently, no system is entirely immune to security threats. You are responsible for maintaining the security of your own account credentials and for notifying us immediately of any suspected unauthorised access.

Subject to applicable law and verification of your identity, you hold the following rights in relation to your personal data:

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe, typically within 30 days, subject to the complexity of the request. Identity verification will be required before any request is actioned.

As an international platform, lukpub may transfer personal data to countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction. Where such transfers occur, lukpub ensures that appropriate safeguards are in place, which may include:

• Standard contractual clauses approved by applicable supervisory authorities;
• Adequacy decisions recognising the receiving country as providing an adequate level of protection;
• Contractual data processing agreements with third-party processors.

By using the lukpub platform, you acknowledge that your personal data may be transferred, stored and processed in jurisdictions outside Pakistan. We take appropriate steps to protect your data regardless of where it is processed.

The lukpub platform is strictly for adults aged 18 or over, or the higher minimum age required by the operator's licensing jurisdiction. lukpub does not knowingly collect, process or retain personal data from persons under the applicable minimum age.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have provided personal data through this platform, please contact us at [email protected] promptly.

The lukpub platform may reference third-party services — such as payment providers including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — for contextual purposes. These references do not constitute endorsement or affiliation with those services.

lukpub is not responsible for the privacy practices of any third-party service. Where you interact with third-party systems — such as payment gateways — you are subject to the privacy policies of those systems. We encourage you to review third-party privacy policies before submitting personal data to them.

lukpub may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or platform functionality. The effective date at the top of this page will be updated accordingly.

Where changes are material, we will provide advance notice through the platform interface or by email to your registered address. Your continued use of the platform following publication of an updated Policy constitutes acceptance of the revised terms. If you do not agree to an updated Policy, you should cease using the platform and may contact support to arrange account closure and data deletion where applicable.

For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact the lukpub data team:

• Email: [email protected]
• Live Chat: Available 24/7 from within your account dashboard.
• Response Time: Typically within 30 days for data rights requests; within 24 hours for general support queries.

For responsible gambling queries, including self-exclusion requests or activation of player-protection tools, please also visit our Responsible Gambling page.